Copy the Integration Email for your new integration.You will be redirected to the page of your service. Click the Add Service or Add Integration button to save your new integration.Then, configure the Incidents Settings and Incident Behavior for your new service. Select your app from the Integration Type menu and enter an Integration Name.If you are creating a new service for your integration, in General Settings, enter a Name for your new service.Then click the Integrations tab and click the Add a new integration link. If you are adding your integration to an existing service, click the name of the service you want to add the integration to.If you are creating a new service for your integration, click +New Service.Navigate to Services → Service Directory.The Zendesk v2 integration is also available. Our Zendesk v3 integration is the most current version. This guide is for our Zendesk V1 integration, a legacy version. If you are having trouble completing the installation, please contact us. Steps to set up the two-way integration are outlined after the basic Zendesk to PagerDuty integration, below. You can also set up optional email parsing and a two-way integration to allow Zendesk to autoresolve PagerDuty incidents, and to allow PagerDuty to leave internal notes on Zendesk tickets when actions are taken on the corresponding PagerDuty incident. The PagerDuty system allows you to define how and when members of your team should be notified. This allows you to send notifications to your team even if it’s after hours. This guide will show you how you can use Zendesk’s built-in functionality to integrate it with PagerDuty. Zendesk is a popular web-based ticketing system.
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